Right of Withdrawal

1. Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, takes possession of the goods.

If you have ordered multiple items as part of a single order and these items are delivered separately, the withdrawal period begins on the day on which you, or a third party designated by you who is not the carrier, takes possession of the last item.

To exercise your right of withdrawal, you must inform us:

Commodus UG (haftungsbeschränkt)
Parkstraße 16
86462 Langweid am Lech
Germany
Email: hello@toweltogo.com

of your decision to withdraw from this contract by an unequivocal statement (e.g., by email).

Electronic Withdrawal

You may also exercise your right of withdrawal using the electronic withdrawal function available on our website. You can access this function through your order status page or our customer portal at https://account.toweltogo.com.

If you use this function, we will promptly send you an electronic acknowledgement of receipt containing the details of your withdrawal declaration and the date and time it was received.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of your right of withdrawal before the withdrawal period has expired.

2. Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we are informed about your decision to withdraw.

We will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise.

We may withhold reimbursement until we have received the goods back or you have provided proof that you have returned the goods, whichever is earlier.

You must return the goods without undue delay and in any event not later than 14 days from the day on which you inform us about your withdrawal from this contract.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

3. Additional Voluntary 30-Day Return Policy

In addition to the statutory 14-day right of withdrawal, Towel to Go offers a voluntary 30-day return policy starting from the delivery of the last item in the order.

Please refer to our Return and Refund Policy for the applicable conditions.

This voluntary return policy does not affect your statutory rights, including your statutory right of withdrawal and your legal rights regarding defective goods.

4. Model Withdrawal Form

(If you wish to withdraw from the contract, you may complete this form and return it to us.)

To:
Commodus UG (haftungsbeschränkt)
Parkstraße 16
86462 Langweid am Lech
Germany
Email: hello@toweltogo.com

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

_____________________________________

Ordered on: _________________________
Received on: _________________________

Name of consumer(s): _________________________

Address of consumer(s): _________________________

Signature of consumer(s) (only if this form is submitted on paper): _________________________

Date: _________________________