Shipping & Returns

What payment options are there?

You can pay by

Paypal

Klarna

Credit Card

We work with GLS, DPD and DHL. Here you will receive a tracking number that you can use to track your shipment (We do not have control over which courier company will handle the shipment. Our products are prepared and shipped by our fulfillment partner.)

Depending on the quantity and country category, the delivery costs differ. To find out the price based on the delivery address, please check your shopping cart.

We offer fast and cost-effective shipping anywhere in the European Union and some third countries from our warehouse in Venlo, Netherlands.

For advance information, please write to hello@toweltogo.com.

You have 14 days after receiving the goods to report the case. To do this, please write an email to hello@toweltogo.com with a detailed description of the complaint and we will take care of everything else. We bear the return shipping fee. After the goods have been received in our warehouse, the money will be refunded.

Important; The return tracking number should be retained for your safety until the return is completed.

The delivery time within Germany is 3-5 working days. Depending on the country, the delivery time varies and can take up to 2 weeks.

You have a 14-day right of return after receiving the goods. To do this, please write an email to hello@toweltogo.com stating the reasons for the return and simply send it back. The customer bears the return shipping fee himself. Once the undamaged goods have been received in our warehouse, the money will be refunded. Products and product packaging must not be damaged.

Important; The return tracking number should be retained for your safety until the return is completed.

Naturally. To do this, please write an email to hello@toweltogo.com stating your wishes.