Shipping policy
1. Shipping Destinations
We offer worldwide shipping.
2. Shipping Costs
We ship from our warehouse in Alzenau, Germany, to Germany, selected European countries, Switzerland, the United Kingdom and the USA.
Shipping costs and free-shipping thresholds vary by destination and are shown at checkout before the order is completed. Key free-shipping thresholds are: Germany from €50, Switzerland from CHF 100, UK from £100, USA from $100 and Cyprus from €100.
Orders are shipped from our warehouse in Alzenau, Germany. Tracking information is provided by email after dispatch.
3. Processing Time
Orders are processed within 1–2 business days.
Orders are not processed or shipped on weekends or public holidays.
4. Delivery Times
Estimated delivery times are 2–3 business days within Germany, 3–5 business days to Austria, other EU countries, Switzerland and the UK, and 5–7 business days to the USA. Weekends and public holidays are excluded.
Please note that delivery times are estimates and may vary due to external factors.
5. Shipping Origin
All orders are shipped from:
Industriegebiet S B 40
Towel to Go c/o Horoz Logistics International GmbH
63755 Alzenau
Germany
6. Shipping Carriers
We work with various shipping carriers depending on the destination. These include major logistics providers operating in Germany and internationally.
7. Tracking
All shipments include tracking.
Once your order has been shipped, you will receive a tracking number via email.
8. Customs, Duties and Taxes
For international shipments, customs duties, taxes, and import fees may apply.
These charges are the responsibility of the customer.
9. Partial Shipments
We reserve the right to ship orders in multiple shipments if necessary.
10. Shipping Insurance
Shipments are insured up to a value of €500.
11. Delivery Issues
If your order is lost, damaged, or significantly delayed, please contact us at:
We will assist you as quickly as possible.
12. Delays
We are not responsible for delays caused by shipping carriers, customs processing, or other circumstances beyond our control.
13. Contact
If you have any questions regarding shipping, please contact us at:
