Terms of service

1. Scope

These Terms of Service apply to all orders placed through our online store by consumers (B2C).

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.

2. Contracting Party

The purchase contract is concluded with:

Commodus UG (haftungsbeschränkt)
Parkstraße 16
86462 Langweid am Lech
Germany

Managing Director: Mustafa Kurgen
Commercial Register: HRB 35016
VAT ID: DE333884832

Email: hello@toweltogo.com

3. Contract Language

The contract language is English and German.

4. Conclusion of Contract

The presentation of products in the online store does not constitute a legally binding offer, but an invitation to place an order.

By clicking the order button, you submit a binding offer to purchase the goods in your cart.

The contract is concluded when we accept your order via email confirmation or dispatch the goods.

5. Prices and Payment

Prices are displayed in the currency applicable to the customer's market. Where applicable, VAT is included in the displayed prices.

Shipping costs are displayed separately during checkout.

Available payment methods include PayPal and payment options processed by Shopify Payments. Depending on the customer's location and eligibility, additional payment methods such as supported digital wallets may be offered.

The payment methods available for each order are displayed at checkout.

6. Delivery

We ship to selected countries. Available delivery destinations, shipping conditions, and estimated delivery times are specified in our Shipping Policy and at checkout.

7. Right of Withdrawal

Consumers have a statutory right of withdrawal of 14 days.

The withdrawal period is 14 days from the day you or a third party designated by you receives the goods.

To exercise your right of withdrawal, you must inform us via a clear statement (e.g., email).

Returned goods must be sent back within 14 days after withdrawal.

The customer bears the cost of return shipping unless otherwise agreed.

8. Voluntary Return Policy (30 Days)

In addition to the statutory right of withdrawal, we offer a voluntary 30-day return policy.

You may return products within 30 days starting from the delivery of the last item in your order.

Conditions for voluntary returns:

• Items must be unused and in their original condition.

• Items must be returned in their original packaging.

Return shipping costs are borne by the customer unless otherwise agreed.

This voluntary return policy does not affect your statutory rights, including your statutory right of withdrawal and your legal rights regarding defective goods.

9. Retention of Title

The goods remain our property until full payment has been received.

10. Warranty

The statutory warranty rights apply.

11. Liability

We are liable without limitation for damages resulting from injury to life, body, or health caused by an intentional or negligent breach of duty by us, our legal representatives, or persons engaged to perform our contractual obligations.

For other damages, we are liable without limitation in cases of intent or gross negligence.

In cases of slight negligence involving a breach of essential contractual obligations (cardinal obligations), our liability for other damages is limited to damages that are typical for the contract and reasonably foreseeable at the time the contract was concluded. Essential contractual obligations are obligations whose fulfillment is necessary for the proper performance of the contract and on whose fulfillment the customer may reasonably rely.

In all other cases, liability for other damages caused by slight negligence is excluded.

Liability under the German Product Liability Act, liability for fraudulently concealed defects, and liability arising from any guarantee given remain unaffected. Statutory warranty rights also remain unaffected.

12. Gift Cards and Discount Codes

Gift cards and discount codes are subject to specific conditions:

-> They may be limited in time

-> They may be restricted to certain products

-> They cannot be redeemed for cash

-> Only one code may be used per order unless otherwise stated

13. Jurisdiction

If the customer is a consumer, the applicable statutory provisions apply.

For business customers (if applicable), the place of jurisdiction is Germany.

14. Final Provisions

Should any provision of these Terms of Service be invalid, the remaining provisions shall remain unaffected.

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).