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Refund policy


30-Day Return Policy

In addition to your statutory right of withdrawal (14 days), we offer a voluntary 30-day return policy.

You may return products within 30 days of receiving your order.


Conditions for Returns

To be eligible for a return:

-> Items must be unused and in original condition

-> Items must be returned in original packaging

-> Proof of purchase is required


Return Shipping

Customers are responsible for return shipping costs unless otherwise agreed.


Refunds

Once your return is received and inspected, we will notify you.

If approved, your refund will be processed using the original payment method.


Damaged or Lost Items

If your order arrives damaged or is lost, please contact us at:

hello@toweltogo.com

We will resolve the issue as quickly as possible.


Important

This return policy is voluntary and does not affect your statutory rights under applicable consumer protection laws.

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