Shipping policy
1. Shipping Destinations
We offer worldwide shipping.
2. Shipping Costs
Shipping costs are calculated based on the destination country and are displayed at checkout.
We offer:
-> Free shipping on orders over €50
-> Fixed shipping rates depending on the destination
The exact shipping cost will be shown before completing your purchase.
3. Processing Time
Orders are processed within 1–2 business days.
Orders are not processed or shipped on weekends or public holidays.
4. Delivery Times
Estimated delivery times:
-> Germany: 2–3 business days
-> International: up to 14 business days
Please note that delivery times are estimates and may vary due to external factors.
5. Shipping Origin
All orders are shipped from:
WM Horoz Schlavenhorst 86-90
Towel to Go c/o Horoz Logistics International GmbH (#1015)
46395 Bocholt
Germany
6. Shipping Carriers
We work with various shipping carriers depending on the destination. These include major logistics providers operating in Germany and internationally.
7. Tracking
All shipments include tracking.
Once your order has been shipped, you will receive a tracking number via email.
8. Customs, Duties and Taxes
For international shipments, customs duties, taxes, and import fees may apply.
These charges are the responsibility of the customer.
9. Partial Shipments
We reserve the right to ship orders in multiple shipments if necessary.
10. Shipping Insurance
Shipments are insured up to a value of €500.
11. Delivery Issues
If your order is lost, damaged, or significantly delayed, please contact us at:
We will assist you as quickly as possible.
12. Delays
We are not responsible for delays caused by shipping carriers, customs processing, or other circumstances beyond our control.
13. Contact
If you have any questions regarding shipping, please contact us at:
