Terms and Conditions

Terms & Conditions

1. Scope

These Terms and Conditions apply to all purchases and use of the website www.toweltogo.com. By placing an order or using our services, you agree to be bound by the terms outlined here in their current version at the time of your order.

2. Company Information

Towel to Go – a brand of MESANTINA s.r.o.
Na Malé Šárce 795
164 00 Prague
Czech Republic
Email: hello@toweltogo.com
Website: www.toweltogo.com

3. Products & Descriptions

We strive to provide accurate descriptions and images of all products. Due to the handmade nature of our products and display variations on screens, slight differences in color or size may occur.

4. Orders & Contract

By placing an order, you are making a binding offer to purchase the selected items. The purchase contract is concluded when we confirm the dispatch of the goods. The automatic order confirmation does not constitute a binding acceptance of the contract.

5. Pricing & Payment

All prices include applicable VAT (if required by law) and exclude shipping costs, which are calculated during checkout. Payments are made via secure methods offered during the checkout process (e.g., credit card, PayPal).

6. Shipping & Delivery

We ship worldwide. Delivery times and shipping fees are listed on our Shipping & Returns page. Please note that delivery times may vary depending on your country and chosen shipping provider.

7. Returns & Cancellation

You have the right to return any unused and undamaged items within 30 days of receiving your order. To start a return, contact us at hello@toweltogo.com. Returns for eligible items are free of charge. Full details are available on our Shipping & Returns page.

8. Custom Orders

Personalized products (e.g., embroidery or printed designs) are non-refundable unless they arrive damaged or defective.

9. Intellectual Property

All content on this website – including images, text, logos, and designs – is the intellectual property of Towel to Go or its licensors. Use or reproduction without written permission is strictly prohibited.

10. Data Protection & Privacy

Your personal data is handled in accordance with our Privacy Policy and in compliance with the GDPR. We only share data when necessary for order processing or where legally required.

11. Liability

We are not liable for indirect or consequential damages unless caused by gross negligence or intent. Your statutory consumer rights remain unaffected.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of the Czech Republic. The place of jurisdiction for any disputes is Prague, unless otherwise required by law.

13. Changes to the Terms

We reserve the right to amend these Terms and Conditions at any time. The version valid at the time of your order shall apply.